Frequently asked questions

Organic instant coffee blended with ashwagandha root extract, turmeric extract, chaga mushroom extract, lion's mane mushroom extract and black pepper oleoresin. The full ingredient list and nutrition information are printed on the back of every pouch and on each product page.

Our JW Organic range is made with certified organic coffee [PLACEHOLDER — certifier and GB-ORG code to be confirmed]. Every product page lists each ingredient so you can see exactly what goes into your cup.

Stir one level spoon (2.5g) into a cup of hot water or warm milk — dairy or plant-based — and mix well. One spoon is one serving, so a 100g pouch makes 40 cups. Please do not exceed the recommended daily serving of one spoon (2.5g) a day [PLACEHOLDER — client to confirm].

Yes. Our functional coffee is made with real instant coffee, so it contains caffeine, just as our whole bean and ground coffees do. It is not suitable for children, and if you need to limit your caffeine intake, bear that in mind when planning your cups for the day.

JW Organic Ashwagandha Coffee is a food supplement. It is not recommended for pregnant or breastfeeding women, and if you are taking medication, have a thyroid or liver condition, or have any other medical condition, please consult your doctor before using it. [PLACEHOLDER — client to confirm warnings against current FSA guidance and the UK label.] Keep out of reach of young children. Food supplements should not be used as a substitute for a varied and balanced diet and a healthy lifestyle.

Delivery is free on every option once your order reaches £30. Below that, you choose Royal Mail Tracked 48, Royal Mail Tracked 24, Evri Standard or Evri Next Day at checkout, and the price of each is shown — and included in your total — before you pay. Every option is tracked.

We dispatch Monday to Friday, once your payment is confirmed — usually straight away. Delivery to the UK mainland usually takes 2–4 working days; the Scottish Highlands & Islands and Northern Ireland can take a little longer. See Delivery Information for the details.

Not at the moment. We only deliver to addresses in the United Kingdom.

By debit or credit card (Visa, Mastercard or American Express), Apple Pay or Google Pay. Payment is taken when you place your order, on a secure payment page run by Stripe, our payment provider. There is no surcharge for paying by card. Once your payment is confirmed — usually straight away — we confirm your order and dispatch it Monday to Friday.

Yes. You enter your card details on Stripe's secure, encrypted payment page, not on our site, so we never see or store your full card number. Your bank may ask you to confirm the payment in your banking app or with a one-time code (3D Secure) — that is a normal security check by your card issuer.

Yes. All prices are shown in pounds sterling (GBP) and include VAT where applicable. What you see at checkout is what you pay.

Reseal the pouch after every use and keep it in a cool, dry place away from direct sunlight, heat and strong smells. There is no need to refrigerate it — moisture from the fridge does coffee no favours.

Every pack is printed with a best-before date. Once opened, keep it tightly sealed and enjoy it within a few weeks for the freshest flavour.

Yes — you can cancel within 14 days, starting the day after delivery. Food and supplement products must be unopened with the seal intact; brewing accessories can be returned for any reason. For health and hygiene reasons we cannot take back food or supplement products once the seal has been broken, unless they are faulty, damaged or not what you ordered, in which case we will replace or refund them. See Returns & Refunds for the details.

Sign in to your account and go to My Orders. You can see the live status of every order you have placed there.

Yes, as long as the order is still "pending" or "processing". Cancel it directly from My Orders or contact us. Once an order has been dispatched, you can still return it under our Returns & Refunds policy.

Email support@jwcoffee.co.uk or call 020 7946 0000 — our customer care team is available Mon – Fri, 9:00am – 5:30pm. You can also submit a support ticket from our Support Centre.